If you have already visited your practitioner regarding participation in the medical cannabis program and you do not see a recommendation certification available, please contact your practitioner. Your practitioner must first be approved to participate in the program and then submit an electronic certification on your behalf. You will then be able to submit your application. If your practitioner confirms that a certification has been submitted on your behalf, verify the Date of Birth (DOB) and Social Security Number (SSN) used by the practitioner. If they do not match the information used when setting up your portal account, they will not appear in your “View Available Certifications” tab. For help call 601-206-1540.
Licensing System FAQ's
General
Check Application Status
If you applied online, you can check your application status online through the MMCP Licensing Portal. When reviewing your application(s), you will see a column labeled Status where the current status of each application will be listed.
MS Medical Cannabis Policy and Procedural Support
For questions regarding:
- Required documentation
- Eligibility
- Regulations
- Required information on the application
- Other non-technical questions on applying for your license
If you are a dispensary, please contact the Mississippi Department of Revenue (MS DOR) at
Email Address: abcpermitdepartment@dor.ms.gov
Phone Number: 601-923-7690
If you are an Individual (Patient, Practitioner, Caregiver, Agent), please contact the Mississippi State Department of Health (MSDH) at
Email Address: MCRegistration@msdh.ms.gov
If you are a business other than dispensary, please contact the Mississippi State Department of Health (MSDH) at
Email Address: MCLicensing@msdh.ms.gov
You must submit your application online through the MMCP Licensing Portal.
If you have technical questions regarding your application, please use this online form to reach Tyler Technologies Technical Support. Please note they cannot answer business, regulation, or policy questions.
Pre-Application Checklists
The Pre-application checklists for Medical Cannabis Licensing in Mississippi can be found at:
Mississippi Department of Revenue checklist for dispensaries - MDOR Pre-application Checklist
Mississippi State Department of Health checklist for individuals and businesses other than dispensary - MSDH Pre-application Checklist
If you have technical questions regarding your application, please use this online form to reach Tyler Technologies Technical Support. Please note they cannot answer business, regulation, or policy questions.
When logging into your account, your License Dashboard is listed first. Click on the Applications dashboard to resume working on your application.
To update your information, please submit an “Update” application applicable to the license type that you hold. Choose Create new application > I am a “…..” > Update application.
- Patient = Patient Update Application
- Agent (work permit) = Agent Update Application
- Caregiver = Caregiver Update Application
- Business License = Business License Update Application
- Practitioner = Practitioner Update Application
To correct your application, login to the MMCP Licensing Portal, go to the Applications menu on the left-hand side, and select the application you would like to edit. You will need to resubmit your application after you have edited it in order for it to be reviewed. The “Date” on the Questions & Attestations tab must be today’s date in order to be submitted. For help call 601-206-1540.
If you have technical questions regarding your application, please use this online form to reach Tyler Technologies Technical Support. Please note they cannot answer business, regulation, or policy questions.
I have a hard copy of my document. How can I upload it?
One of the easiest ways to convert a physical (hard copy) document into an electronic (soft copy) document is to use a scanner. However, if you do not have a scanner available, then taking a picture of the document and emailing or downloading it to your computer will also work.
Can I upload a zip file?
No. Zip or similar file compression formats are not accepted. Check below on how to reduce your file size.
What can I do if my file is more than 10 MB?
Do not compress the files using zip or similar file compression format.
To reduce the file size of an image:
- Adjust the Quality (0% to 100%) of the image when selecting “Save As”. Be sure to review the image to ensure it is readable before you upload it to your application.
To reduce the file size of scanned documents:
- Scan the document at a lower resolution (200 dpi is suitable for text documents)
- Do not choose to scan in full color, opt for greyscale or black and white for text documents
I received an error when trying to upload my file(s).
Please make sure that your document is within the size limit of 10MB.
Also check to make sure that your file name does not contain any special characters other than the period before the file type as other special characters or symbols could prevent the system from being able to upload your document. If you are still unable to upload your document, please try renaming the file with a shorter file name.
Lastly, if you are unable to upload your document after following the above steps, your document/file may be corrupted or have an error. Please make a new copy/scan of the document to upload.
If you have already tried all of the above steps and are still receiving errors uploading your documents, please contact our Technical Support team using this online form.
The most common reason for payment processing issues is due to a billing address mis-match. Please confirm that the address you enter on the payment screen is the correct billing address for the form of payment being used.
If you have technical questions regarding your application, please use this online form to reach Tyler Technologies Technical Support. Please note they cannot answer business, regulation, or policy questions.
For questions regarding:
- Required documentation
- Eligibility
- Regulations
- Required information on the application
- Other non-technical questions on applying for your license
If you are a dispensary, please contact the Mississippi Department of Revenue (MS DOR) at
Email Address: abcpermitdepartment@dor.ms.gov
Phone Number: 601-923-7690
If you are an Individual (Patient, Practitioner, Caregiver, Agent) , please contact the Mississippi Department of Health (MSDH) at
Email Address: MCRegistration@msdh.ms.gov
If you are a business other than dispensary, please contact the Mississippi Department of Health (MSDH) at
Email Address: MCLicensing@msdh.ms.gov