I am having technical issues uploading my documents or receiving an error while uploading them

Uploading Supporting Documents

I have a hard copy of my document, how can I upload it? 

One of the easiest ways to convert a physical (hard copy) document into an electronic (soft copy) document is to use a scanner. However, if you do not have a scanner available, then taking a picture of the document and emailing or downloading it to your computer will also work.

Can I upload a zip file?

No. Zip or similar file compression formats are not accepted. Check below on how to reduce your file size.

What can I do if my file is more than 10 MB?

Do not compress the files using zip or similar file compression format.

To reduce the file size of an image:

  • Adjust the Quality (0% to 100%) of the image when selecting “Save As”. Be sure to review the image to ensure it is readable before you upload it to your application.

To reduce the file size of scanned documents:

  • Scan the document at a lower resolution (200 dpi is suitable for text documents)
  • Do not choose to scan in full color, opt for greyscale or black and white for text documents

I received an error when trying to upload my file(s).

Please make sure that your document is within the size limit of 10MB.

Also check to make sure that your file name does not contain any special characters other than the period before the file type as other special characters or symbols could prevent the system from being able to upload your document.
If you are still unable to upload your document, please try renaming the file with a shorter file name.

Lastly, if you are unable to upload your document after following the above steps, your document/file may be corrupted or have an error. Please make a new copy/scan of the document to upload.

If you have already tried all of the above steps and are still receiving errors uploading your documents, please contact our Technical Support team.

FAQ Category